Starting a business is easy, but the more challenging part of it is keeping an immaculate reputation. That's the part that requires hard work and commitment. The most important thing to remember is that when you are your own boss, really ... your customers are the boss. Give them what they want, and charge a competitive rate. Ideally, this should be a little cheaper than your competitors.Before starting seek advice from the National Association of Certified Building Contractors - nacbc.com, a company that helps entrepreneurs in the Janitorial industry
Steps
1
Set yourself apart. The business owner should work personally when starting the business to assure quality standards are met, because reputation is the main ingredient for success. When you begin to hire employees, they must be trained to meet the high standard your customers will expect. Also, it is a great idea to do the things other janitorial services do not offer (i.e. doing windows, cleaning litter boxes, cleaning your refrigerator, or car), because that makes your business unique meeting individual needs.
2
Decide what type of cleaning you want to specialize in. Janitorial businesses can do commercial or residential cleaning. Maid service jobs become stable income. If you keep your customers happy, they will remain a weekly or bi-weekly customer for years to come.
3
Make business cards or have them made. They have many deals such as 1000 cards for approximately $35.
It should say something like:
Ruth's Janitorial Service
Professional Cleaning
Residential
Commercial 561-123-4567
Your first customer can be an excellent reference.
4
Ask around about the prices of other cleaning services in your area. You can call them up out of the phone book, and ask them what they charge. Don't tell them you are getting information to become their competitor. Just get at least 3 general price quotes on charges. Without knowing the going price in your area, it is hard to say what you should charge. To give you an idea, most maid services in South Florida are charging $20 to $30 dollars an hour for maid service, and $30 to $50 dollars an hour for commercial.
5
Your competitors have more to offer in some ways if they have been in business for 10 years, already have a good reputation, the equipment, insurance, etc. It is a good idea to charge a little less than the lowest price found. Maybe a promotional offer of 15 dollars an hour for the first few customers, and raise the price for new customers to $18. an hour, maybe about $2 to $5 dollars cheaper than anyone else.
6
Create a professional looking flier similar to the business card. These (and the business cards) can be gradually placed on bulletin boards, passed out, or on display. You will get calls from them, but it is not enough.
7
Write a little sales statement that is said nicely within 30 seconds or less. People are either interested or not interested, and do not need sales persuasion. Make calls right out of the white pages for residential, and yellow pages for commercial. Calls require a mind set of devotion --especially since you don't have a boss. Say to yourself, "I will call 2 pages out of the phone book a day, or I will make calls for one hour a day." And then plan the time you will do it, set the alarm --whatever. Without self-discipline, your business will not be successful.
8
Try to avoid talking to people as much as possible call during the time most people are working. The answer machine will come on, and you can simply leave a message. If they are interested, they will call you back.
A sample message would be,
"Hello, My name is Wendy White.
I have recently started a cleaning service in your area, and I am calling to see if you "might" be interested in cleaning services?
If you are, please call me back at 561-123-4567.
And hang up unless a person answered. If they do answer, they will say no thanks, or how did you get my number, or how much do you charge. Don't worry about any negative comments.You will get positive responses. Some people will laugh and think God had you call to help them.
It is a good idea to have a 3 to 4 hour minimum. Working for one or two hours is barely worth the drive.
9
To get commercial jobs, call Real Estate Offices and use the same 30 second sales speech. They may ask what do you mean? Tell them you will clean their office, vacant houses, rental apartments, laundry and halls, whatever they need. Call dentist offices, lawyers, small businesses that have offices. Apartment complexes are excellent.
10
For commercial jobs you need to have an up right vacuum, mop, bucket, and cleaning supplies.
11
For residential, it is best to use their products. This way they cannot blame you for any chemical reaction creating a stain. You can also bring your own products if they don't have any or don't have a preference for what you use.
12
It is best to personally be at the jobs at first, to make sure the customer is happy.
Tips
When hiring employees, make sure the interview, background checks, and training are in place. You can write a letter saying that the employee has agreed to be an independent contractor, that you are subbing work out to. They clearly in writing are responsible for their own taxes, insurance, and liability. Keep records of this contract, with their name, id, and social security number. The IRS will want that information if the business went through you, or they will charge you the taxes.
Steps
1
Set yourself apart. The business owner should work personally when starting the business to assure quality standards are met, because reputation is the main ingredient for success. When you begin to hire employees, they must be trained to meet the high standard your customers will expect. Also, it is a great idea to do the things other janitorial services do not offer (i.e. doing windows, cleaning litter boxes, cleaning your refrigerator, or car), because that makes your business unique meeting individual needs.
2
Decide what type of cleaning you want to specialize in. Janitorial businesses can do commercial or residential cleaning. Maid service jobs become stable income. If you keep your customers happy, they will remain a weekly or bi-weekly customer for years to come.
3
Make business cards or have them made. They have many deals such as 1000 cards for approximately $35.
It should say something like:
Ruth's Janitorial Service
Professional Cleaning
Residential
Commercial 561-123-4567
Your first customer can be an excellent reference.
4
Ask around about the prices of other cleaning services in your area. You can call them up out of the phone book, and ask them what they charge. Don't tell them you are getting information to become their competitor. Just get at least 3 general price quotes on charges. Without knowing the going price in your area, it is hard to say what you should charge. To give you an idea, most maid services in South Florida are charging $20 to $30 dollars an hour for maid service, and $30 to $50 dollars an hour for commercial.
5
Your competitors have more to offer in some ways if they have been in business for 10 years, already have a good reputation, the equipment, insurance, etc. It is a good idea to charge a little less than the lowest price found. Maybe a promotional offer of 15 dollars an hour for the first few customers, and raise the price for new customers to $18. an hour, maybe about $2 to $5 dollars cheaper than anyone else.
6
Create a professional looking flier similar to the business card. These (and the business cards) can be gradually placed on bulletin boards, passed out, or on display. You will get calls from them, but it is not enough.
7
Write a little sales statement that is said nicely within 30 seconds or less. People are either interested or not interested, and do not need sales persuasion. Make calls right out of the white pages for residential, and yellow pages for commercial. Calls require a mind set of devotion --especially since you don't have a boss. Say to yourself, "I will call 2 pages out of the phone book a day, or I will make calls for one hour a day." And then plan the time you will do it, set the alarm --whatever. Without self-discipline, your business will not be successful.
8
Try to avoid talking to people as much as possible call during the time most people are working. The answer machine will come on, and you can simply leave a message. If they are interested, they will call you back.
A sample message would be,
"Hello, My name is Wendy White.
I have recently started a cleaning service in your area, and I am calling to see if you "might" be interested in cleaning services?
If you are, please call me back at 561-123-4567.
And hang up unless a person answered. If they do answer, they will say no thanks, or how did you get my number, or how much do you charge. Don't worry about any negative comments.You will get positive responses. Some people will laugh and think God had you call to help them.
It is a good idea to have a 3 to 4 hour minimum. Working for one or two hours is barely worth the drive.
9
To get commercial jobs, call Real Estate Offices and use the same 30 second sales speech. They may ask what do you mean? Tell them you will clean their office, vacant houses, rental apartments, laundry and halls, whatever they need. Call dentist offices, lawyers, small businesses that have offices. Apartment complexes are excellent.
10
For commercial jobs you need to have an up right vacuum, mop, bucket, and cleaning supplies.
11
For residential, it is best to use their products. This way they cannot blame you for any chemical reaction creating a stain. You can also bring your own products if they don't have any or don't have a preference for what you use.
12
It is best to personally be at the jobs at first, to make sure the customer is happy.
Tips
When hiring employees, make sure the interview, background checks, and training are in place. You can write a letter saying that the employee has agreed to be an independent contractor, that you are subbing work out to. They clearly in writing are responsible for their own taxes, insurance, and liability. Keep records of this contract, with their name, id, and social security number. The IRS will want that information if the business went through you, or they will charge you the taxes.
How to Start a Janitorial Service
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